What if my Ray White G5 Account does not Authorise?

Scenario 1: A message appears on the screen "not authorised"

Solution: Your Ray White G5 account will be enabled for 2-Step authentication. Because of this you are unable to use your normal email password to log in to Field Agent. You will be required to generate an 'app specific' password from within the 'My Account' setting of your G-mail account. Detailed instructions can be found here.

 

Scenario 2: A message appears on the the screen "Authorising" constantly and does not stop.

Solution: There is a software compatibility issue between the Field Agent software and iOS. There is a four step process to resolve.

Step 1) Ensure your 2-Step app specific password is current. If you are not sure how to do this clink this link to find out more.

Step 2) Force close the app on your device by double clicking the home button and sliding the app off the screen. This will ensure the app has been shut down and will reset for startup.

Step 3) Update your iOS software to version of 9.3.2 or above. Open the setting app on your device, select General>software update and then select 'Install'. This may take 30-40mins.

Once your phone has run the install and restarted, try logging into the app with your new app specific password. If this has not resolved the problem, continue to step 4.

Step 4) Completely delete the Field Agent app from your device and reinstall it.

IMPORTANT NOTE: You will lose all your properties and inspections when deleting the Field Agent app.

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    Adam Hooley

    If, after entering your Ray White email address and 16 digit App Specific password, the circular authorising icon remains on your screen for more than 30 seconds, you have a software compatibility problem.

    Steps to resolve:
    1) Revoke your current 16 digit App Specific password and create a new one. Force close the app and try logging in again.

    If this does not resolve the problem, proceed to step two.

    2) check to ensure you are running Apple iOS software of 9.3.2 or above on your phone/device. (for more information on updating your device, visit here https://support.apple.com/en-au/HT204204 ). Once you have done this, force close the Field Agent App and try logging in again.

    If this does not resolve the problem, proceed to step three.

    3) You will need to delete the current version of Field Agent from your device and reinstall it. (Field Agent for Ray White). IMPORTANT NOTE: Deleting the app will also delete ALL the properties and inspections currently stored in the app and you will no longer have access to them.